Disney's Approach to People Management

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Does a customer remember a product or a person?

When Walt Disney determined that people remember people, he had hit upon an essential business truth that led to immediate and sustained success. At Disney, the mission of small teams is aligned with the mission of the larger organizational culture to create a seamless experience. So while there may be thousands of job classifications, there will always be one common goal: Guest satisfaction. We believe that in any business, an organization’s human resource culture is central to long-term success.

Here’s the bottom line: if your "senior employee" just celebrated his or her first year on the job, chances are your profits - along with your workforce - are leaving through the same revolving door.

That’s why you need to win the "right fit" challenge. When you train, develop, and retain highly-skilled employees who understand and convey the truths and values of your business, you’ll realize positive economic effects. Always.

You’ll learn about this and more in Disney’s Approach to People Management - one of the five core topics offered through Disney Institute. It’s an aspect of business integral to any corporation, and that’s because the roots of a business run far wider than just people and a product. In every business exists a complete cultural identity that is based primarily on traditions, quality standards, and shared values. Understanding how to nurture and channel the power of these elements is the most effective way to meet goals and retain loyal and successful employees.

What will You Learn:
• Find the right fit for the right employee.
• Build a sound organizational culture and provide consistent, quality training.
• Communicate your goals to everyone at every level.
• Create an environment of caring and celebrating success.

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